Depends what is happening.
Turrets are deliberately set to begin aiming at biters slightly out of their maximum range - this pretargeting makes them more responsive than stock turrets, since they open fire the moment any biter steps into their range. So if that is happening, it's normal.
If turrets are not firing when enemies are within their actual range, then that's a bug. Please check the ranges of the turrets and see if biters are actually within their firing cones - many of these turrets have a minimum range, limited firing arc, or both.