I am finalising a new version that I think addresses many of your needs, and addresses a few other things that are in related areas.
In essence, I start counting distance, and replace ticks/item with more useful data: 1) a Distance Carried row, which shows total bot-distance for your top items, allowing you to see which items consume most of your bots' attention, and 2) a Longest Distance row, which shows the items that are carried the furthest. It can visualise the top 5 routes to make it easy to see if something is a problem. And for Longest Distance, you can ignore destinations for a given item, or an item type entirely.
"Total items in the air" is basically what the Deliveries line shows today.
Not counting bots within an adjustable distance of target would solve the mall problem. I'm playing Nullius, so the mall is very large.
Not counting bots is a tricky thing to do, particularly with a sampled approach that needs to scale :)
My testing shows that mall and other short distance traffic disappears in the new display rows, because longer distances that are used at volume dominate, but I'm happy to take feedback and suggestions once you've tried it of course.
Looking at number of deliveries, even not worrying about distance, has already caught a few over-enthusiastic requesters that were just supposed to drain construction debris, and "bot it in for now and switch to trains once volume increases."
That sounds good. I've added a new Suggestion to flag this kind of thing automatically, though you can of course ignore and tweak those. The suggestion triggers if bots repeatedly deliver a particular item to a certain destination that is far away, and much further away than the median delivery distance.